The biggest and the worst service provider available!

<p>My issues with Vodacom are as follows:</p> <p>I’ve been a customer of Vodacom for as long as I can remember. It could be close to ten years.</p> <p> </p> <p>In the beginning of 2014 I took out yet another upgrade. I took the Blackberry 9720 on a top up deal. In a space of six months I had to take the handset into Vodacare three times. The handset was more faulty or in repairs than what I got any use out of it. The last time I just got the phone back from Vodacare and the very next day the phone worse than ever before.</p> <p>Every time I take the handset in for repairs, I will query about getting a new handset. One of the reasons why is because on one of my numerous trips to the Vodacom shop. I was told by a consultant that there was a bad batch of this particular model that was on the market. However, protocol was that it should be sent to Johannesburg and then they will decide if a new one will be issued. In the end I get a more faulty handset back that was swiped and wiped with a new a battery but no better than before.</p> <p> </p> <p>While struggling with the above issue. I discovered that I’m being ********** with data bundles services. At the end of every month my data depletes more than usual even though I’m very careful with the apps and data usage on a whole because of monitoring sake. Near the end of the month I lost about 200 megabytes in a day and all the airtime I had left on my phone. I called it in and I was reimbursed as a once of gesture but not admitting fault. That same amount of data was wiped off my phone the very next day. I was told by the Vodacom consultant that they investigated my query and that it was my apps like siri (of which I never use, in fact I disabled it), Safari and number of other apps that they listed of what depleted my data. I would believe an itemised billing of the query but the list of what they noted was not substantial enough because it was simple list. I never used 200 megabytes ever in one day. I was still not even given the benefit of the doubt. Instead I was said to buy more data bundles. The new service provider that I’m using now is far more precise and accurate when it comes to data usage.</p> <p> </p> <p>I made several attempts to get to an amicable solution to go forward but was received by the Vodacom manager and so many other consultants as a problem they can’t resolve other than telling me again to take the phone in for repairs. I told the manager that I am going to take it in again for the last time even though I wanted them to collect it because of the inconvenience and because I took it out online, therefore it was delivered to my home. I told them that if there’s no better result or even just a phone that works will be fine or else I am going to stop payment and I will be done with Vodacom all together. I would maybe have overlooked the fact that they made me out to be a lair or someone that it is ******** in the use of data related services.</p> <p> </p> <p>I stopped payment and Vodacom stopped the contracts and blocked the phones that I had on contract. Both phones are useless to me now and so is Vodacom. I was not going continue paying for a broken phone nor was I going pay for bad service and data I never used.</p>