THE BIGGER WE ARE, THE MORE LITTLE A CUSTOMER IS TO US.

Here is a follow up on the review we made about Vodacom store in Gateway mall, We received a call from them (VodacomSA) in connection with our complaint. They PRETENDED to be concerned about the issue, we say this because we got a call from one of their call center guys telling us they will raise the issue with the store and they will have the Store manager call us, to which a few days later someone did actually call but it was not the manager,

Instead a lady called us and this seemingly nice lady was not the manager, however she inquired about the events that led to our dismay, to which we then explained to her, we most importantly made her aware of what was it that rubbed us the wrong way about the whole ordeal. She agreed when we explained that the way our application process was handled was irregular, she will check why what happened, happened and assured us she will get back to us to which she never did.

For an establishment as big as Vodacom you would not expect such service but maybe the bigger the business the smaller the customer to is to them. We surely did felt belittled.