The big Corporate that's too big to care: Vodacom Part two.

<p>Tomorrow will mark exactly three weeks since the issues with my account began. They charged me a service fee but I wasn't able to use their service for the three weeks. Theft.</p> <p> </p> <p>I called them at least a dozen times to resolve my issue but there was nada. On Tuesday they told me my issue would be escalated and they'd contact me in 24 hours yet I heard nothing. Yesterday I (yes, I've made all the effort to help them help me) called again, desperately trying to get my phone working, half through the 25 minute phonecall the line dropped - nobody from Vodacom bothered to return my call. </p> <p> </p> <p>Earlier, I had signed up for a contract migration with Vodacom - this morning the migration kicked it and unlocked my phone. But now, I have no 3G or internet access. I dread calling them and wasting my time again. I am shocked that such a massive brand could treat a customer of at least 2 decades this poorly. </p> <p> </p> <p>I often wonder what would have happened if I found myself in an emergency situation and I was unable to use my phone to ask for help. What if it was a life and death situation? Does this make Vodacom a careless and irresponsible brand? Does it mean that my wellbeing means precious little to them because they so many customers?</p> <p> </p> <p>After pleading with Vodacom for three weeks - begging them - not losing my patience and being rude to call centre agents like other customers would have been - I am left dissapointed, frustrated and deeply concerned.</p> <p> </p> <p>If I'm not reimbursed, issued a full apology and explanation as to why I am not important enough to be helped, I will be making this a legal matter. </p> <p> </p> <p>And the unfortunate reality for Vodacom is that in a world of bloggers there is no place for brands for brands to hide.</p> <p> </p> <p>It makes me feel sick to think what I'm going to have to go through now to get my 3G working. Perhaps all it would take is a simple change of network providers.</p>