'The best we can do"

After upgrading my device this week due to my previous device being damaged I was informed by Vodacom that my parcel had been shipped by RAM and I should receive it this week. Myself doing majority of my business over the phone then planned a trip which I am due to leave for tomorrow 29/04/2023 knowing that both RAM and Vodacom assured me my device would arrive by 28/04/2023. I called in earlier and spoke to a lady by the name of Keishe to see if they can get a hold of Ram in order to arrange collection as this was pressing however she told e that after speaking to RAM that they would only be able to make delivery on 02/05/2023 and this is "the best that they can do". This has now caused major inconvenience and will affect my plans. Being a client of Vodacom for more than 20 years already I honestly expected better