The Best Network when it comes to causing confusion.
A few ago in the office one colleague asked me when I am due for an upgrade since I got my phone a couple of months before he did.
I log in to see my options and I decide there is something I like which I am going for, I take a look at the pricing options on the handset and select what I want.
Not too long after that, I receive an SMS stating my monthly bill will be almost R200 more expensive than the amount quoted. I reply on the message with an option stating that I would like to talk to someone about this.
They did not contact me, contacting them failed over and over. I would just like to talk to someone to figure out what is going on.
Best of all this morning I take a look at suddenly my phone is no longer eligible for an upgrade.
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Replies (2)
Vodacom's replyOfficial
12 Jul 2019, 11:30Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Jul 2019, 11:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
23 Jul 2019, 14:38Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, you have confirmed you were contacted and query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, you have confirmed you were contacted and query has been resolved.
Regards
Vodacom Consumer Website Team
Vodacom's reply23 Jul 2019, 14:38
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, you have confirmed you were contacted and query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, you have confirmed you were contacted and query has been resolved.
Regards
Vodacom Consumer Website Team