GS
Gary S

1 reviews | Active since Mar 2015

14 Jul 2015, 15:46

The best network to do ********** sim swaps!

A ********** sim swap was done on my number using **** documents. **** ID, **** business letterhead with the incorrect address, **** utility bill with the incorrect address, **** signatures, etc etc. <br> <br> I am grateful that Vodacom has implemented a system that doesn't allow sim swaps to be performed when an account is in arrears. This prevented me from getting my number back when ********* had ****** it. It is simply not possible to do the sim swap as the system will not allow it! Except when it's done by the ********* of course.. My account was equally in arrears (I do not have a debit order with Vodacom) when they requested a sim swap and \magically"the system seemed to process it. According to the manager at Norwood Mall"

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Replies (1)
Vodacom
Vodacom's reply15 Jul 2015, 10:21
Official
Hello Lisztomania,

Thank you for taking the time to raise your complaint with our team.
I will be in contact with you regarding this matter in order to resolve or address.

Kind regards
Vodacom Consumer Website Team