1 reviews | Active since Apr 2015
THE BEAST VODACOM ENCOURAGES STAFF TO NOT HELP
I made contact with Vodacom wanting to inquire that my line will be switched back on after I paid my account in full + one month - The service was suspended after I advised Vodacom there was a dispute with my bank on charged that went off and charges returned to creditors. <br> I called them on Saturday to discuss full settlement after dispute was cleared and all reference sent to them - This morning at 9am I paid my line in full, when calling to ensure it is on, and accessing my account payment details through use of my sim number I am told the sim is deleted and I must pay more money. HOW CAN THEY JUST DELETE YOUR NUMBER WITHOUT NOTICE. The clever chap in the call center whom I chatted with online (Khanyiso) then says there system is automated that is why it happend. Now unless vodacom has a secret the world does not have, I believe all technology as a smart as humans make them, so surely it was instructed. And how can I access my account for payment with reference of my mobile number but the sim is deleted.This is *******, I own the number you cannot make me buy it back. ALSO I did my due diligence in keeping in contact with all disputes and paid in full. I have lost business cause
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
