vB
veronica B

1 reviews | Active since Apr 2015

01 Mar 2016, 15:53

THE BEAST VODACOM ENCOURAGES STAFF TO NOT HELP

I made contact with Vodacom wanting to inquire that my line will be switched back on after I paid my account in full + one month - The service was suspended after I advised Vodacom there was a dispute with my bank on charged that went off and charges returned to creditors. <br> I called them on Saturday to discuss full settlement after dispute was cleared and all reference sent to them - This morning at 9am I paid my line in full, when calling to ensure it is on, and accessing my account payment details through use of my sim number I am told the sim is deleted and I must pay more money. HOW CAN THEY JUST DELETE YOUR NUMBER WITHOUT NOTICE. The clever chap in the call center whom I chatted with online (Khanyiso) then says there system is automated that is why it happend. Now unless vodacom has a secret the world does not have, I believe all technology as a smart as humans make them, so surely it was instructed. And how can I access my account for payment with reference of my mobile number but the sim is deleted.This is *******, I own the number you cannot make me buy it back. ALSO I did my due diligence in keeping in contact with all disputes and paid in full. I have lost business cause

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Replies (1)
Vodacom
Vodacom's reply02 Mar 2016, 07:42
Official
Hello veebrits,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team