The bad taste of poor service

<p>I migrated from a Smart S to a Red Advantage package in November last year and was told by the lady in-store (Potchefstroom, Mooi River Mall) that it will take effect 1 December 2016. I proceeded with normal use of my phone making minimum use of my service as usual like i am used to. Come December Vodacom invoiced me from 12 November on the new package, charged me additionally for out-of-bundle sms and calls. I had to phone various times to log my complaint spending sometimes up to 40 minutes on the phone. Sometimes sending itemised billing that refused to open or sometimes the supporting documents requested just never came. But voice recorded reminders of suspention of service from then were quik. No one phoned back, ever. Its the 31st of January 2017. I've spent another 20 minutes plus on my phone... I wonder what will happen this time around.</p>