THE BAD SERVICE CONTINUES

On the 9th of April I posted a report on Hello Peter about Vodacom's bad service and cited an incident which took place on the 5th of April. Only on the 13th of April 2015 did I receive a call from Vodacom customer care to inform me that the matter has been resolved. On the same day I returned to the Vodacom store in Menlyn Mall where I was once again informed that I was not able to add to my existing account and that the application had been declined. Which means that the matter had NOT been resolved. I was further informed that I have to bring a whole list of documentation for an existing account which is not standard practice. The very kind gentleman in the store was very apologetic and tried his best to deal with a very angry customer. I am now seriously considering to move my contract and all my family members contracts to another service provider. The fact that Vodacom went on my previous and commented that the matter had been resolved is a LIE!