The Bad Service Continues

I logged a query with Vodacom on the 26th of December, to date am still calling trying to get my query resolved. I sent numerous smses on the 25th of December. I had and still have over 900 Sms bundles on my phone which I expected the Smses to come from but to my surprise R35.20 came off my airtime. Having logged the query ( Ref: S3-1ZY27-7Z2XD) a lady by the name of Phaffnique Peterson called me to establish what was the problem and she promised to call me back with feedback. As expected she never did, from that point I've been receiving Smses from the same lady who was supposed to call me saying they are still investigating. But that only happens when I call to check on the progress on their investigation. I have received two smses informing me that I sent Mmses hence I was charged. I have tried to explain to them that I sent smses which they can see but they claim I sent Mmses which they can't see. Am highly disappointed in Vodacom because they have stopped caring about their clients and do not care about their clients because if they did I wouldn't be writing a third complaint within a very short space of time. Shame on you Vodacom. Unhappy for days