1 reviews | Active since Apr 2017
The award for the worst service provider goes to.......VODACOM!!! Congratulations!!!
<p>So quick and easy to take money but the moment they make a mistake they disconnect your line! On Friday the 28th of April 2017 you promised that the line will be reconnected when I make a payment of the current invoice and the invoice in question will be investigated (as they double billed me) - so I have done this and you promised to reconnect the line which never happened!! I have phone over 15 times each time hearing different story or that the person I'm speaking to cannot assist me. With the last person I spoke to today in the collections department (Charles) asked me so nicely to please trust him as my phone will be reconnected within 1 - 3 hours which as you all know never happened and guess what in the meantime that department closed for the day. So I phone again after 3 and a half hours, this person said the line will be reconnected I need to put off my phone, wait 30 seconds an put in on a gain - guess what then?? It was still not reconnected. Then eventually after nearly having a hernia I got through to a manger by the name of Fibisoso who told me sorry they can't help me as my account is in arrears with R158 and this amount needs to be paid before they can reconnect the lien - also it is the system that reconnect the lines not them - amazing how that works ne??? I have been on the phone now with Fibisiso for 45 min...Still he can't do anything - amazing manager he is!!! I'm so disgusted in Vodacom and wish I never upgraded as I would like to move to another service provider who will not only be cheaper on data but who is not controlled by a system, who cares about customer service and who actually do the work they are employed for!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>
So the manager who I spoke to said he can't do anything which I refused to accept - then he made me hold on for 45 min to tell me that I have to unfortunately make the payment of R158 to get the phone reconnected. I said that I will do that while I have him on the phone and email the proof thereof to him so they can reconnect - No sorry he says he can't do that either, the payment needs to reflect first which could take up to 48h - well you can imagine that I then nearly lost it - so he puts the phone down in my ears. I then phoned back and asked the consultant that I want to speak to the manager Fibosiso who dropped my call - this poor lady informs me that he said it is regarding a payment and he can't assist so therefore he will not speak to me - YOU ARE A MANAGER BRU!!!! HAVE SOME ***** AND ACTUALLY DO YOUR JOB!!!! SERIOUSLY VODACOM YOU SUC****!!!! YEY SURE TAKE MY MONEY BUT PLEASE DO NOT GIVE SERVICE JUST CARRY ON WHAT YOU ARE DOING CAUSE CLEARY IT SEEMS TO BE WORKING FOR YOU GUYS AS YOU ARE REWRITING CUSTOMER SERVICE!!!!
So the manager who I spoke to said he can't do anything which I refused to accept - then he made me hold on for 45 min to tell me that I have to unfortunately make the payment of R158 to get the phone reconnected. I said that I will do that while I have him on the phone and email the proof thereof to him so they can reconnect - No sorry he says he can't do that either, the payment needs to reflect first which could take up to 48h - well you can imagine that I then nearly lost it - so he puts the phone down in my ears. I then phoned back and asked the consultant that I want to speak to the manager Fibosiso who dropped my call - this poor lady informs me that he said it is regarding a payment and he can't assist so therefore he will not speak to me - YOU ARE A MANAGER BRU!!!! HAVE SOME ***** AND ACTUALLY DO YOUR JOB!!!! SERIOUSLY VODACOM YOU SUC****!!!! YEY SURE TAKE MY MONEY BUT PLEASE DO NOT GIVE SERVICE JUST CARRY ON WHAT YOU ARE DOING CAUSE CLEARY IT SEEMS TO BE WORKING FOR YOU GUYS AS YOU ARE REWRITING CUSTOMER SERVICE!!!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team