THE ARE NO REFUNDS HERE, VOETSEK

What terrible service at their Vodashop Springs Mall!!!!!!

On Friday the 20 May 2022 at 9:20 I sent my husband to go and buy me an apple cable from their store. My husband was served by a sales consultant by the name of Leshilo N. When he got back from the store he was sold the cable and power adapter, the sales consultant indicated that he has to buy both the cable and adapter, which he did and payed for it. When my husband came to give me my charger I indicated that I did not need the adapter as I already have more than 6 adapters at home, he suggested that he will go back to the store to get refund, which he did, this was within a space of 10minutes when he went back to the store. He called me from the store saying they do not refund instead he has to exchange for another product, I indicated that I did not want any other product I wand my refund. I went down to the store and I asked to speak to the manager and the guy was yelling and swearing at me "THE ARE NO REFUNDS HERE, VOETSEK, CALL SECURITY GET OUT OF MY STORE, **** YOU, DON'T EVER COMEBACK HERE!!!!!" As I was walking out I indicated that I was going to report their terrible service and all they did was to laugh and waved bye at us.

On the same Friday I reported them to their Twitter social media team and their response was I must go back to the store for a refund as there is nothing that they can do.

Mind you this is the second incident with the same store, last year November I bought and iPhone 13 from the sale consultant by the name of Ntombi, she would pursue me for weeks and she was pretending to be sweet until I payed for the phone,I left the phone at the store so their technical team could transfer my data from my old iPhone to the new one, they said it will take only 2 hours, 2 hours became 4 hours, I then went to Ntombi and indicated that I was not happy as it was taking to long to transfer my data and as soon as I asked what was the problem and their technical guy had no clue. Basically no one was interested.

Clearly thats how Vodacom trains their staff, they must chase the sale and once the money is in the bank they must swear at customers.

My advice for other potential Vodacom clients is to STAY AWAY FROM VODACOM SPRINGS MALL!!! RUN VERY FAST!!!!