1 reviews | Active since Feb 2012
The amazing disappearing data and airtime
All of a sudden on the night of 21 August, my remaining 3.5GB of data disappeared from Vodacom, as well as about R300 worth of airtime.
By this morning (22 Aug), the airtime balance had magically re-appeared, but my data is still missing. We use data-hungry smartphones, with the accompanying massive amounts of data we buy for these devices, where these bundles are supposed to be valid for 30 days, not 10 days.
I did indeed phone the call centre, and they did inform me that they will fix the situation, but my data balance is still missing, and it doesn't bother Vodacom in the least that I'm still offline because of this.
WHEN WILL YOU HONOUR YOUR UNDERTAKING OF GIVING ME BACK MY DATA THAT DISAPPEARED???
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team