The All New HellKom

The worst experience I have ever encountered. we live on an estate and we are the only household that does not have connectivity. We have had no fibre connection for 14 days. Ticket logged on the 15th Feb 2024. We keep getting kicked from pillar to post and still have no resolution. We live in an estate and we are the only house without connectivity. We have spoken to the call centre for hours on end. Our original ticket was closed, reason on the system was that the line is fixed.... We didn't even know a tech was assigned or attended to it, but we still had no internet. A new ticket was opened on the 18th and that was running and we were told a technician contacted us and we advised him that we were not home (we never received a single call from a technician through this entire ordeal/circus act). We were told to expect a tech on the 21st Feb 24, no one called or rocked up. We were told someone will be attending to the issue on Saturday 24th Feb 24 between 9 and 12 and no one pitched or called. We have sent numerous call centre agents emails and WhatsApp messages (because they supposedly felt our pain and would make a personal effort to assist in resolving), and not a single response has been received. So much for empathy. It is now 28 Feb 2024 and we still have zero connectivity or a valid reason why we are the only affected home in our estate. we are spending on 5 GB data a day to stay connected for work, school and varsity which Vodacom will obviously not reimburse us for. This cost in huge, especially over the last 14 days! Damn ridiculous! I had to give this a star rating, would have preferred a 'No Star' option