1 reviews | Active since Jun 2017
The abuse is beyond fathom...it just won't stop
Second review after one month. I cancelled in February...They wouldn't stop charging. I complained in April...they asked for info. I gave the info. They still won't stop charging, they haven't stopped invoicing.
The number should be deactivated by now as it has been inactive for more than 2 months as they informed me and yet they will still not stop charging me. Who runs this company? Do they use the Consumer protection act as toilet paper? CPA part C clause 21 (1) (b) (ii), this is an unsolicited service as I terminated the agreement 2018-02-19 and yet I keep getting invoiced? For 3 months?
Just stop breaking consumer law, stop invoicing, get your departments in order, finish the cancellation and refund the 3 months' unsolicited service. You've had three months, you know of this problem based on the last complaint response and yet have still not stopped invoicing A DEACTIVATED NUMBER THAT HAS NOT BEEN ACTIVE FOR 3 MONTHS. You couldn't even tell the invoicing department: "Hey, maybe stop squeezing down until we get our paperwork in order, since we can see there's been a mistake..."
The degree of consumer abuse is absolutely breathtaking...just stop. Please anybody know this company just won't stop, even when they know something is wrong, they just won't stop.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
