1 reviews | Active since Mar 2009
The absolutely worst service EVER!
<p>On 25 August 2016 I renewed my contract, and as part of that renewal</p> <p>I ordered a Samsung Galaxy J3.</p> <p> </p> <p>On 30 August 2016 I received a phone call from Vodacom stating that my</p> <p>J3 would be in stock within 2 days.</p> <p> </p> <p>As I had not received my new phone by 7 September 2016, I phoned</p> <p>Vodacom again, and was told that stocks would be received by Friday 9</p> <p>September 2016.</p> <p> </p> <p>I wrote to their "customer services" on 13 September, but have never even had the courtesy of a reply.</p> <p> </p> <p>However, I have STILL NOT received my new phone, and all I get are</p> <p>lies when I phone and ask for a delivery date.</p> <p> </p> <p>I then complained on Vodacom's Facebook page, but just received a whole lot more promises that NEVER MATERIALISED, including the promise of a phone which was supposedly in stock at the time!!.</p> <p> </p> <p>Today I phone the upgrade centre AGAIN, and was now told they have no stock, and stocks will only arrive in October.</p> <p> </p> <p>Vodacom's customer service is non-existent. They don't give a damn about you!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
