SW
Steve W

1 reviews | Active since Mar 2009

20 Sept 2016, 10:53

The absolutely worst service EVER!

<p>On 25 August 2016 I renewed my contract, and as part of that renewal</p> <p>I ordered a Samsung Galaxy J3.</p> <p> </p> <p>On 30 August 2016 I received a phone call from Vodacom stating that my</p> <p>J3 would be in stock within 2 days.</p> <p> </p> <p>As I had not received my new phone by 7 September 2016, I phoned</p> <p>Vodacom again, and was told that stocks would be received by Friday 9</p> <p>September 2016.</p> <p> </p> <p>I wrote to their "customer services" on 13 September, but have never even had the courtesy of a reply.</p> <p> </p> <p>However, I have STILL NOT received my new phone, and all I get are</p> <p>lies when I phone and ask for a delivery date.</p> <p> </p> <p>I then complained on Vodacom's Facebook page, but just received a whole lot more promises that NEVER MATERIALISED, including the promise of a phone which was supposedly in stock at the time!!.</p> <p> </p> <p>Today I phone the upgrade centre AGAIN, and was now told they have no stock, and stocks will only arrive in October.</p> <p> </p> <p>Vodacom's customer service is non-existent. They don't give a damn about you!</p>

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Replies (1)
Vodacom
Vodacom's reply20 Sept 2016, 11:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team