The absolute WORST service provider EVER........again

Vodacom embodies the ultimate worst experience any South African can have with a service provider. For the 2nd time around I find myself caught and the never-ending-not-working Vodacom business processes manned by equally *********** and disinterested Vodacom employees and supervisors.

My nightmare started after cancelling an order before it's arrival in September 2020 which was sold to me with incorrect information about the handset. My line (calls, SMSs and data) was suspended every month after that until now and it is still unresolved. I am able to use the "service" I pay for from about the 28th of every month until about the 11th of the next month after which it gets suspended.

Every month I phone *** (Customer Collections) and after an hour or so off repeating the same story Vodacom realises that they are to blame and reconnects my line (not this month though). Every month they log a ticket to process and outstanding credit on my account for the returned device and like clockwork I have to endure the same nightmare the next month.

I'm now at a point where I don't know what else I can do and hence me using this platform.

VODACOM!!! If you care about maintaining customers, look at REF Numbers: *** and ***