The Absolute Worst Service

I submitted my Sony Xperia Z2 for repairs on the 6th January 2015 after the screen shattered. Today is the 13th March and I have not received my phone!! <br> I have called in several times to find out what the holdup is. I got a number of excuses and never any solutions. I was told that there were problems with my insurance or that it is has been taken elsewhere and meanwhile, I have not been notified. <br> For the longest time I did not even receive any notifications on the status on my phone. <br> The worst part is that everyone is so unapologetic, including their workshop manager.<br> On Monday, I received a notification that they are waiting for parts and they still are!!!<br> I don't know what's going on there but I am sick and tired of calling in and enquiring because that has gotten me nowhere!<br> I need help in holding someone accountable for this. <br> It is completely unacceptable!