The absolute WORST customer service I have ever experienced.

I've never written a review but after trying to resolve an issue with Vodacom for over 3 months I give up and don't know what else to do! All i can say is DO NOT EVEN THINK OF STARTING A CONTRACT WITH VODACOM. We have been customers of Vodacom for 10 years - never been late for a payment - have 4 family contracts and signed up for the Red package which is meant to include some kind of VIP assistance when required. We have been trying to get an issue resolved since 20 Jan - every consultant we speak to promises to reply within 3 - 5 working days - and we have NEVER had a response. The company that Vodacom outsources their call centre to is SHOCKING! From one customer to another be careful about starting any contract with this company.