THE ABSOLUTE WORST CUSTOMER SERVICE

For the past 2 weeks I have been trying to get the correct upgrade delivered to my door!! Why does Vodacom sell the Huawei P30 Lite if certain trusted platforms will no longer be available in the near future?? I upgraded by downgrading to save costs and I have never in my life (I am a pensioner) experienced such blatant sloppy service - not once has Vodacom had the decency to call me to follow up on the progress of deliveries or customer satisfaction. Oh, they want a rating of course........ I have called at least 5 times and the average duration of each call has been at least 15 minutes, with promises to call back, deliver the correct goods etc etc! I have the names of 3 people I have dealt with but I guess that means nothing anymore. I am at my wits end and think the best thing to do is cancel my upgrade, return what I have received and then cancel my contract in its entirety. 2 Phones, router and wifi. Lets see if there is any response to my complaint besides someone will call you within 24hrs blah, blah, blah. JUST PROVIDE A DECENT SERVICE AND DO YOUR JOB IN AN EFFICIENT MANNER AND YOU MIGHT STOP LOSING CLIENTS.