The 80/20 incompetence of Vodacom

The old 80/20 rule is very prevalent at Vodacom.

If you query is bog standard ie how do you do this or what is my balance, 80% of the time your query will be answered 100% satisfactorily.

When, due to false promises, they are unable to resolve an issue outside of the 80%, Vodacom ignores the issue.

Ten years ago when I moved into the Leeuwkloof area I was promised the only cell phone tower was to be replaced by one that could service all in the valley.

It is about to realise however despite the promises made 10 years ago by numerous representatives who visited my home, the contract was only signed a few months ago.

The endless hours spent resetting my router and gigs of lost data fell on deaf ears. Vodacom simply is not equipped to handle anything out of the ordinary.

When I requested a senior representative call me as an ICASA pre-requisite for lodging a complaint with them, over 6 months ago, well I am still waiting.

Vodacom, if you cannot get the basics right and you are still in business, it means you are overcharging!