The 7 month Baby I have with VODACOM

The 7-month-old BABY i have with Vodacom...

Yes... its been 7 months that i am trying to switch to PRE PAID from my business account.

I been a client for more than 10 years... i will considerate this a loyal customer... will you say that? i think so...

I took a new contract with Vodacom with my iPhone x about 1 year ago or more... When the recession that ZA was going through about 10 months ago... i struggle to pay the invoice, so i ask them to change my contract to a small one, after waiting a lot and me beg them not to charge me a penalty (as i couldn't afford it) they change me to M, then i couldn't pay the M and pass me to S... and then i couldn't pay the S and wanted to pass it to prepaid... and here is where everything went side west.

All i want is to pay my switch to prepaid. so at the beginning... They told me YES! they can do that and they can put a STOP on my headset payment for a couple of months until i am back on my feet. and then i can go back to the contract. I say... AMAZING!!! lets do that...

Then.. after 1 month of nothingness... i start calling again.. and ask them... and they told me... (so, i am telling you that i can not pay this anymore and i need you to please pass me to prepaid so i can still pay my cell headset but at least i am not paying my subscriptio) AND they told me YES.... but actually they said no later... that is not an option... it doesn't exist... they said that my account has to be in areas for at least 3 months before they switch me to prepaid.. and i say... i need it now! can you please do that? they say... yes... we will switch you...

From that moment onwards, i had been waiting for Vodacom to switch me over. Firstly they said that was a problem on the system and the IT is working to fix it.. i wait 3 months... still the same issue... then i started to talk to management of collection as my account is accumulating costs that i AM NOT EVEN ABLE TO USE AS THEY BLOCK MY ACCOUNT FOR OUTGOING CALLS AFTER MONTH 1. we are sitting in month 4 already... since then i been talking to management in collections department, like MORENA, SHANTONOISE, and even their superiors... PETRONELLA and PRIMICIA... so i thought.. hey!!! i got to management now.. they will help me... after another 3 months and COUNTING... of talking to then back and forward and empty promises,.. we call you bac**** OMG!!!! stop saying that!!! you never CALL!!!! EVER!!!!!!!

then because they are management and them are at the same level of GOD... they don't take calls, you have to ask for a call back... so i request 3 callbacks a day until they call me..., eventually they did... and i spoke to them to find out that my account has a an areas of R8.6K that i own then for subscriptions for the last 7 months or so... and my question is..... HOW I OWN YOU SOMETHING THAT I NEVER USE?????? I NEVER USE IT BECAUSE YOU BLOCK ME!!!! I WAS BLOCK FOR NOT PAYMENT, DUE TO THE FACT OF WAITING FOR YOU TO SWITCH ME BACK TO PREPAID!!! when i request this .. my account is up to date!!!!

because you have no idea and you are super *********** in coming back and help the customer we are sitting in 7 months of not paying and me not using the phone! How I AM RESPONSIBLE FOR THIS??? HOW I HAVE TO PAY FOR ALL THE MONTHS THAT YOU ARE TLAKING TO RESLVE THIS ISSUE, MEANWHILE YOU ARE CHARGING ME??? AND I CAN'T EVEN USE IT??? I MEAN... DOES IT MAKE SENSE?¿

so NOW IT says that cannot switch me over unless i paid the R8.6k that YOU say that i own you... I DONT OWN YOU IF I DIDNT USE IT!!! YOU ARE ROBBING ME!!! I WILL CREATE A SAPS CASE AGAINST VODACOM FOR ROBBING ME! TRYING TO MAKE ME PAY FOR SOMETHING THAT THEY NEVE DELIVERED!!

SO now the only resource that we Customers have now... is to go public with this... i am going to the newspaper and i am going to the radio and social media!!!! this has to stop!!!

this is the worst company i ever deal with... please clear my account and switch me to prepaid so i can use my phone, if not, switch me to prepaid, THEN LIBERATE MY NUMBER and i leave the company... i want to leave!!!!!!!!!!! give my number back and i leave right now!!!!!

@atlanticpostng @DieBurgerKoerant @hellopetercom @Smile904FM