The 2 month phone fix ordeal, that could have taken a couple of days.

<p>About 4 months ago I dropped my iphone. It happens. But I am insured great news! So I go in to the nearest Vodacom store to begin the repair process. I am told there are only 2 centers that deal with phone repair, Cresta being the nearest. It is not close to me, but hey. I go in do the paper work and am informed the repair will take 15 WORKING DAYS!! I breath deeply and not seeing any other option, hand the phone in.</p> <p> </p> <p>Service is not bad, and i get SMS updates as the phone travel to repair center by what I can only assume is Ox Cart, so now I wait. Eventually about a month later I get the message, my phone is ready for collection! Yay! I drive out of my way to Cresta again. THE PHONE IS NOT REPAIRED!!! Aparently no one told me to turn off 'Find my iPhone', a process i can do from anywhere, anytime. No had to wait a month to get this info. SO WE BEGIN AGAIN with another 15 working day wait time. I fill in an in store complaint, and go home to wait again. No responce from Vodacom.</p> <p> </p> <p>After another 2 or three weeks I get a call. My phone is only insured for 10K, it is a write off, but I can get a revamped 2nd hand one. So I ask if I can get the cash and take the phone back to repair myself at iFix. At least they take a day. The Insurance lady says I can, but I need to pay and they will re imburse me the cost. I COULD HAVE DONE THIS AT THE BEGINING OF THE PROCESS!!! I was not informed, because as she puts it, 'It is vodacom store policy to recomend there own repair centers' 'This even at the MASSIVE inconvienece to me the consumer! THIS IS POLICY AT VODACOM!!!</p> <p> </p> <p>In all I could have had my phone repaired while I wait at an Ifix center, avoided all this insanity if anyone in the repair chain had informed me that this was an option!</p> <p> </p> <p>Terrible Terrible Terrible Vodacom. And not attending to my original complaint, or pointing out alternative solutions? Unacceptable.</p>