HVDW
Hailey Van Der Walt

1 reviews | Active since Dec 2012

30 Nov 2015, 12:21

Thats a bit ridiculous

I contacted the Vodacom contact centre so I could upgrade my 1GB contract to a 2GB contract and was informed that I cannot do this because of the type of contract I have with Vodacom and that i would have had to have changed my package within the first 3 months of having it. The alternative I was offered was to manually buy an extra 1GB every month out of contract. That is the worst option I have been given and will cost me almost double what I am currently paying. Why would Vodacom say no to more money ? This is shocking and had I been made aware of this 3 month rule I probably would have changed it earlier but I cannot say that at any time this was specifically mentioned. I dont want to hear that its in the small print of the 100 page contract either. This should be specifically mentioned to your customers ! I would rather cancel the whole contract if that is the case! Ridiculous!

0
Replies (1)
Vodacom
Vodacom's reply30 Nov 2015, 13:09
Official
Hello Hailey24 ,

We are currently investigating this matter and will make contact with you regarding this.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites