1 reviews | Active since Dec 2012
Thats a bit ridiculous
I contacted the Vodacom contact centre so I could upgrade my 1GB contract to a 2GB contract and was informed that I cannot do this because of the type of contract I have with Vodacom and that i would have had to have changed my package within the first 3 months of having it. The alternative I was offered was to manually buy an extra 1GB every month out of contract. That is the worst option I have been given and will cost me almost double what I am currently paying. Why would Vodacom say no to more money ? This is shocking and had I been made aware of this 3 month rule I probably would have changed it earlier but I cannot say that at any time this was specifically mentioned. I dont want to hear that its in the small print of the 100 page contract either. This should be specifically mentioned to your customers ! I would rather cancel the whole contract if that is the case! Ridiculous!
We are currently investigating this matter and will make contact with you regarding this.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
We are currently investigating this matter and will make contact with you regarding this.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
