1 reviews | Active since Nov 2016

14 Mar 2018, 08:34

Thato was pathetic

It is really irritating that I had to get such bad service in the morning for a small thing that can be sorted in a minute. I called you guys and spoke to Thato, she asked me my problem and a minute later I was talking to a machine asking me to rate the service. Then I was asking myself which service was been referred to since I was not assisted. I had to call again and the lady called Preci Tshuma sorted my issues within two minutes. Black people have a tendency of not taking their jobs seriously or should I say complacent but when u are in the interview u take your interview serious when u get the job its a different story u forget about us on the floor. If the lady really wanted to assist me she would have called me back rather than me calling again.

If she's tired she must apply elsewhere

Than you

0
Replies (2)
Vodacom
Vodacom's reply14 Mar 2018, 09:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply23 Apr 2018, 10:14
Official

Good day

We regret taking note of your experience and thank you for bringing this matter to our attention. This matter is in hand with our quality division and the necessary action will be taken.

We once again apologise for any inconvenience caused.

Regards

Moddy