CB
Chris B
1 reviews | Active since Nov 2014
24 May 2020, 23:14
That bad signal that Vodacom refuse to fix
From 27/4/20 I experienced a very bad vodacom signal. I contacted vodacom several times. 6 of my devices, 4 phone and two wifi's is not working well at all. They promised to attend to it. Nothing happened.I did get a private company to investigate the problem. He gave me a quote to fix the problem. But.... believe it or not, VODACOM do not want to give permission to them to install the device. Seven of my neighbours are experiencing the same problem. I gave Vodacom all the numbers that is affected with this problem, mine as well as my neighbours but still no help from VODACOM. Please, please .please help us.
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
25 May 2020, 08:39Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 May 2020, 08:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CB
Chris B's updateReviewer Update
25 May 2020, 18:14Dear Vodacom Customer, we trust you enjoyed the service experience. Your query with ref number *** has been closed. We value your continues support as Loyal Vodacom Customer
CB
Chris B's update25 May 2020, 18:14
Reviewer Update
Dear Vodacom Customer, we trust you enjoyed the service experience. Your query with ref number *** has been closed. We value your continues support as Loyal Vodacom Customer
CB
Chris B's updateReviewer Update
25 May 2020, 18:15Resolved with nothing done, the situation never changed
CB
Chris B's update25 May 2020, 18:15
Reviewer Update
Resolved with nothing done, the situation never changed
CB
Chris B's updateReviewer Update
25 May 2020, 18:17Thank you for your patience and cooperation. Your query with ref number *** has been resolved. Visit www.vodacom.co.za/app from your phone. Thank you, Vodacom
CB
Chris B's update25 May 2020, 18:17
Reviewer Update
Thank you for your patience and cooperation. Your query with ref number *** has been resolved. Visit www.vodacom.co.za/app from your phone. Thank you, Vodacom
CB
Chris B's updateReviewer Update
26 May 2020, 10:48Ag please don't feed me with bull****, 7 people including us is too much consumers on your towers!!!@@##$, spread your bull**** and lies to someone else. You did not lift a finger whatsoever to attend to this problem. Do you really think I am that stupid???
CB
Chris B's update26 May 2020, 10:48
Reviewer Update
Ag please don't feed me with bull****, 7 people including us is too much consumers on your towers!!!@@##$, spread your bull**** and lies to someone else. You did not lift a finger whatsoever to attend to this problem. Do you really think I am that stupid???
CB
Chris B's updateReviewer Update
26 May 2020, 10:50Hellopeter, with all the respect, this is a nonsense stupid response from Vodacom. The general public should see this hopeless response from Vodacom.
CB
Chris B's update26 May 2020, 10:50
Reviewer Update
Hellopeter, with all the respect, this is a nonsense stupid response from Vodacom. The general public should see this hopeless response from Vodacom.