1 reviews | Active since Jan 2017

19 Jan 2017, 11:18

Thanks Vodacom!

<p>I had come to rely on SMS notifications from Vodacom regarding my data usage. I had over R400 airtime and about 500 Mb data. Once the data bundle ran out Vodacom started billing me from my airtime at a ridiculous rate and within a day all that airtime was finished. I was shocked and wanted to know what had happened as R400 airtime has never disappeared that quickly in my entire life. I phoned, they explained what had happened and I lodged a complaint.</p> <p> </p> <p>I was refunded R350 of that airtime as a once off gesture, as everything was billed correctly.</p> <p> </p> <p>I still believe that a network provider should notify you once you go out of bundle.</p> <p> </p> <p>Thanks Vodacom!</p>

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Vodacom
Vodacom's reply19 Jan 2017, 12:38
Official

Dear Customer,

Thank you for taking the time to post this compliment on the website.

We truly appreciate your support and feedback.

This posting has been sent to the relevant parties in question for appropriate recognition.

Regards,

Vodacom Consumer Website Team