gG
gerhardush G

1 reviews | Active since Jun 2013

16 Oct 2016, 13:04

Thanks to Vodacom im in a financial depression

<p>I got the shock of my life last night when I received a message from Vodacom who indicated that my cintract has been soft locked as I reached my mandatory limit. I phoned Vodacom to investigate and realised my bill ran to almost R8000, at this point I just wanted to cry. My bill never goes over R1600, how can you leave my bill to run op to R8000 that is insane. Obviously something was terribly wrong! I received no call to say sir we have noticed that your account is at R2000, seriously Vodacom I just got maried and came back from honeymoon and obviously had lots of expenses and then I receive a R8000 shock from Vidacom as well. When I called the customer care I enquired if I cant pay for bundles for the data that ran over (which I was not aware ran over). I am pleading with Vidacom to look into this and assist in this regard as I can really not afford this.</p>

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Replies (2)
Vodacom
Vodacom's reply17 Oct 2016, 07:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

gG
gerhardush G's update19 Oct 2016, 10:39
Reviewer Update
Good day, Thanks for the call and your generous offer to assist me with the data costs. I highly appreciate this. I will convert the star rating to 5 as soon as the changes are made on my bill. I have however phoned customer care several times to get my line unblocked without success. I have been unable to use my data since my line was soft locked. Could you kindly assist with this issue. Regards