1 reviews | Active since Jun 2013
Thanks to Vodacom im in a financial depression
<p>I got the shock of my life last night when I received a message from Vodacom who indicated that my cintract has been soft locked as I reached my mandatory limit. I phoned Vodacom to investigate and realised my bill ran to almost R8000, at this point I just wanted to cry. My bill never goes over R1600, how can you leave my bill to run op to R8000 that is insane. Obviously something was terribly wrong! I received no call to say sir we have noticed that your account is at R2000, seriously Vodacom I just got maried and came back from honeymoon and obviously had lots of expenses and then I receive a R8000 shock from Vidacom as well. When I called the customer care I enquired if I cant pay for bundles for the data that ran over (which I was not aware ran over). I am pleading with Vidacom to look into this and assist in this regard as I can really not afford this.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
