1 reviews | Active since Feb 2023
Thanks for telling me
I've recently fallen upon difficult times and I have been unable to make my regular monthly payments. As a result my Vodacom account was suspended and when I paid the full arrears of nearly R4400 yesterday, I discovered that my number had been deleted. Now while I understand fully that protocol must be followed, I would have loved for someone to tell me that this was going to happen. My car was repossessed because no one was able to contact me, and I was unaware of this, so there was nothing I could do. You have done enough damage and I am filling out one of your reactivation forms, but I am demanding my old number back because some of the damage you have caused is already irreparable. Also, I refuse to wait a week to be reconnected, and the reason for that is because of your misconduct in this matter.
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
