BC
BC C

1 reviews | Active since Feb 2023

20 Aug 2015, 10:31

Thanks for telling me

I've recently fallen upon difficult times and I have been unable to make my regular monthly payments. As a result my Vodacom account was suspended and when I paid the full arrears of nearly R4400 yesterday, I discovered that my number had been deleted. Now while I understand fully that protocol must be followed, I would have loved for someone to tell me that this was going to happen. My car was repossessed because no one was able to contact me, and I was unaware of this, so there was nothing I could do. You have done enough damage and I am filling out one of your reactivation forms, but I am demanding my old number back because some of the damage you have caused is already irreparable. Also, I refuse to wait a week to be reconnected, and the reason for that is because of your misconduct in this matter.

0
Replies (1)
Vodacom
Vodacom's reply20 Aug 2015, 11:48
Official
Hello misterbink,

Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.

Regards
WM