ID
Itumeleng D
1 reviews | Active since Jul 2019
11 Jul 2019, 15:16
Thanks for nothing Vodacom
After 16 years of my mom being a loyal customer to Vodacom, she can't get her number back which was sim swapped **********ly during the week.
We are being sent from Pilar to post with these security questions that they ask, called customer care twice yesterday, and probably 3 times today at the chatz store in Carletonville, Spent +- two hours at the chatz store and still no help.
Really now, what more does that company need to show who the rightful owner of the number is?
16 years and two months and such bad service from you??
Good bye Vodacom.
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Replies (2)
Vodacom's replyOfficial
11 Jul 2019, 16:26Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jul 2019, 16:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
17 Jul 2019, 10:43Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply17 Jul 2019, 10:43
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query has now been resolved. Regards Consumer Website Team