1 reviews | Active since Dec 2016

15 May 2018, 11:37

Thanks for nothing Vodacom

Since last year, it has been very difficult to contact my parents. They do not have a Telkom line. Their only way of contact is via Vodacom.

My Father has reported this numerous times, but there has been no improvement. He runs his business from home and need the Vodacom network daily. His business account is with Vodacom.

Vodacom is totally failing my parents.

On Mothersday I could not even phone my mom to wish her a happy Mothersday.

0
Replies (3)
Vodacom
Vodacom's reply15 May 2018, 11:45
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 May 2018, 14:00
Official

Good Day

Good Day We have handed your query to our Network Division who will investigate the matter and provide you with further feedback. Please accept our apology for any inconvenience caused.

Regards

Dominic

's update04 Jun 2018, 13:32
Reviewer Update
Good morning, Any news on the status of this problem ?