zB
zakariya B

1 reviews | Active since Dec 2016

01 Dec 2016, 23:12

thanks...for nothing

<p>How long does it take to sign a new contract and get a new phone. Been in store on 9 October 2016 with another two visits thereafter. Each time having to listen to ridiculous excuses such as "the consultant who assisted you before is not in work today, can you come back" or "I'll ask him to contact you". To this day he hasn't bothered to even send me a mail.Vodacom Canal Walk shop 118 worst customer service ever. </p>

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Replies (1)
Vodacom
Vodacom's reply02 Dec 2016, 07:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team