RH
Ronel H

1 reviews | Active since Jul 2011

24 Dec 2017, 17:14

Thanks for f-ing up my Christmas

Thanks to the imbesil that had my number locked pending forensic investigation after my phone was ******. Therefor I cannot do a sim swop, meaning I have no contact with my friends and family over the festive period!! I have no number, so cannot restore my whatsapp..... I had to go back to vodacom mall of the south 2x to get a prepaid number set up - which by the way, after 8 hours is still not working. The staff was standing around watching videos and laughing, the 2 ladies were more concerned about their long nails braking than really trying to assist me. You have once again ****ed it up for me!!! I have no idea why the account was locked to this extent. The 1 lady said my number doesnt exist anymore????*** man???????? complete bunch of idiots

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Replies (2)
Vodacom
Vodacom's reply25 Dec 2017, 07:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply28 Dec 2017, 14:41
Official

Good day Ronel,

We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Vodacom Consumer Website Team