AS
Andy S

1 reviews | Active since Feb 2018

19 Sept 2018, 15:14

Thanks for disconnecting me vodacom!

Im a very frustrated and annoyed long term customer!

So due to a debit order issue , I now have no access to the vodacom network in terms of data as well as making calls. Im very happy to pay what I owe but I would like to be reconnected as I desperately need to make phone calls etc.

0
Replies (2)
Vodacom
Vodacom's reply19 Sept 2018, 16:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply19 Sept 2018, 18:32
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

As per discussion, your concern was noted and all relevant information has been conveyed.

Regards
Vodacom Consumer Website Team