Thanks for????????

Dear Sandy

I hope you are doing well Sandy my story I have told to so many of vodacom staff that I don't expect much from you. Sorry for being negative but the reality seems to be that Vodacom staff don't care about customers or about service. In May I went for an upgrade, the worst decision of my life, at Constantia Village Vodacom. I was served by Manaal and her fiance Fahim. They proceeded to lie to me and not tell me everything about the contract but that is another story. My mother signed the contract for, this is what we were told, 2 Gigs Data per Month 150 Minutes 25 sms Price including insurance R383. 00

This is what I have got

2 Gigs Data 50 Minutes 25 sms

The other 100 minutes which I don't get I get charged for at a 50% discount. Thanks for charging me for something I don't get. Thank you for charging me for something I was told would be part of my contract.

Now for the past 2 months I have been charged way over my contract amount and I don't get 25 sms's. Thanks for charging me again for a service I don't receive and thank you to your staff that don't care. I would like to say that Vodacom is a 14 Billion rand company and the largest cellular company in Africa and now I know why because you ***** billions from consumers and don't care about your customers because you have set up walls blocking the customer from being able to make a proper complaint. We get swept aside with you guys knowing there is nothing we can do because we are tied in a 24 month contract which if we want to cancel due to lying thieving vodacom staff we must pay a 50% cancelation fee. That fee Manaal and Fahim should pay not me. My contract should be upgraded at the same price I am paying with apologies from your management due to your lying, thieving staff. Now after 6 months of trying all tactics of being nice to shouting to I am now going to do this my way. Then I will see what happens.

Your are the first person I have contacted doing this my way. You won't be the last person and I am now going to go through all my records of the times and the people I have contacted. You know the saying time is money? Vodacom and your lack of customer service has wasted a lot of my time and my money. I want my contract sorted out please if you could manage to spare a moment and assist me Sandy that would be great.

I hope you have a great day further

Kind regards Warren Kraft Durr estate's ********** ********** ( Same number I have had for over 10 years) Thanks for your terrible staff, I am going to Cell C and my entire family and friends. Your billion company will decrease further and further due to your egotistical approach to the customer's that made you be that 14 billion rand company.

Sent from my Huawei Mobile