LM
Lele M
1 reviews | Active since May 2019
16 Sept 2026, 18:51
Thank you Xolani Hlatshwayo for the excellent service!
Thank you Xolani Hlatshwayo for doing a stella job in dealing with my query from last week. You apologised for the inconvenienced I experienced, and promised to resolve my issue. When it took longer to resolve, you promised to call me back, and you did.
I can confirm that I have received my airtime refund.
I'm not sure if I am happy with Vodacom, considering how long it took to resolve this. I had to come back to the country before my issue of minutes for roaming was resolved through paying me back. This message is about the excellent service I received from Xolani!
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Replies (1)Vodacom's replyOfficial
17 Sept 2026, 07:31Dear Customer,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Consumer Website Team
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Consumer Website Team
Vodacom's reply17 Sept 2026, 07:31
Official
Dear Customer,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Consumer Website Team
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Consumer Website Team
