1 reviews | Active since Jun 2013
"Thank you" - Vodacom: means we don't really care
<p>After 6 hours on the phone and numerous promisses. Vodacom has done absolutely nothing to resolve their mistake. They have locked my phone yet again even after removing my credit limit. This morning my account was locked yet again. Last time I comlained (https://www.hellopeter.com/vodacom/reviews/you-are-responsible-for-our-mistakes- ********** ) they said they would contact me. They did not. I had to yet again try and resolve their mistake which one of the operators said that even he is shocked that vodacom would place a limit on my account as there "is no need to have done that."</p> <p> </p> <p>Vodacom, your own employees think your service is shocking.<br /><br />Please watch Vodacoms generic response to messages on hello Peter. It's a clear indication on how they would like to keep their image while actually doing absolutely nothing for their clients.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
