1 reviews | Active since Jan 2017
Thank you Vodacom : From me to me - A NIGHTMARE OF NOTE!!!!!!!!
<p>I wanted to spoil myself for Christmas and 2017 . App**** for a new contract and ordered a new Iphone 7 on the 23 rd of December. Today 34 telephone calls further and speaking to almost everyone in the after sales call centre I still do not have my device. Up to today every person has been giving me different versions of why I have not received the device. Today, according to the call centre supervisor the coerier could not get hold of me and I have to re-apply for a new contract as well as a new phone and wait another 5-7 days to recieve my phone. I am desperate, furious and can not speak to anybody who is willing to assist me in my frustration. I called Vodacom head office yesterday, guess what I was forwarded to the same department I have been struggling with for the last month....How on earth can this be happening in this wonderfull country of ours???? PLEASE ADVISE...WHERE CAN I GO FOR AN ANSWER..</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
I would like to apologise for all the inconvenience caused.
I have escalated the matter to the Vodacom Sales Team for further review and comment.
Kind regards
Vodacom Consumer Website Team
Dear Client
I would like to apologise for all the inconvenience caused.
I have escalated the matter to the Vodacom Sales Team for further review and comment.
Kind regards
Vodacom Consumer Website Team
What an absolute terrifying experience..... it has been a disgusting stressfull and absolute nightmare experience I do not wish on ANYBODY!!!!!!!!!
What an absolute terrifying experience..... it has been a disgusting stressfull and absolute nightmare experience I do not wish on ANYBODY!!!!!!!!!
NOBODY CALLED ME STILL NO SOLUTION TO THE PROBLEM, A TECHNICAL ****CH I WAS TOLD AFTER THE 45 TH CALL... NOW I MUST RE-APLY AND HOPE TO GET A PHONE .......DISGUSTING!!!!!!
iF i HAD A N OPTION VODACOM WILL NOT BE BUT DUE TO MY AREA I AM STUCK.....
NOBODY CALLED ME STILL NO SOLUTION TO THE PROBLEM, A TECHNICAL ****CH I WAS TOLD AFTER THE 45 TH CALL... NOW I MUST RE-APLY AND HOPE TO GET A PHONE .......DISGUSTING!!!!!!
iF i HAD A N OPTION VODACOM WILL NOT BE BUT DUE TO MY AREA I AM STUCK.....
