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schenell S

1 reviews | Active since Jan 2017

24 Jan 2017, 09:39

Thank you Vodacom : From me to me - A NIGHTMARE OF NOTE!!!!!!!!

<p>I wanted to spoil myself for Christmas and 2017 . App**** for a new contract and ordered a new Iphone 7 on the 23 rd of December. Today 34 telephone calls further and speaking to almost everyone in the after sales call centre I still do not have my device. Up to today every person has been giving me different versions of why I have not received the device. Today, according to the call centre supervisor the coerier could not get hold of me and I have to re-apply for a new contract as well as a new phone and wait another 5-7 days to recieve my phone. I am desperate, furious and can not speak to anybody who is willing to assist me in my frustration. I called Vodacom head office yesterday, guess what I was forwarded to the same department I have been struggling with for the last month....How on earth can this be happening in this wonderfull country of ours???? PLEASE ADVISE...WHERE CAN I GO FOR AN ANSWER..</p>

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Replies (4)
Vodacom
Vodacom's reply24 Jan 2017, 10:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply24 Jan 2017, 13:19
Official

Dear Client

I would like to apologise for all the inconvenience caused.

I have escalated the matter to the Vodacom Sales Team for further review and comment.

Kind regards

Vodacom Consumer Website Team

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schenell S's update30 Jan 2017, 14:08
Reviewer Update

What an absolute terrifying experience..... it has been a disgusting stressfull and absolute nightmare experience I do not wish on ANYBODY!!!!!!!!!

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schenell S's update30 Jan 2017, 14:10
Reviewer Update

NOBODY CALLED ME STILL NO SOLUTION TO THE PROBLEM, A TECHNICAL ****CH I WAS TOLD AFTER THE 45 TH CALL... NOW I MUST RE-APLY AND HOPE TO GET A PHONE .......DISGUSTING!!!!!!

iF i HAD A N OPTION VODACOM WILL NOT BE BUT DUE TO MY AREA I AM STUCK.....