THANK YOU VODACOM FOR THE PATHETIC SERVICE!

<p>3/05/2016 I app**** for a new contract to be added to my existing contract bill , Never the less that was rather a quick and speedy process . On the 19/05/2016 i called to add a new banking acc for a debit order , the agent said she cannot help me , so i told her that the payment will be made via Eft . I call back on the 30/05/2016 to check banking details , still not resolved . on the the 3/06/2016 at 9:36am i called again to update details for them to remove the debit order informing them of cash eft payments will be made on the 20th every month . i call again the next day at 12:35pm , They said they will update . I call again on 6/06/2016 to inform remove debit order payments are Eft cash . on the 6/06/2016 i am billed for a bounced debit order . I call to query on the 6/06/2016 no one could assist me . i call back the next day 7/06/2016 im told to wait 2 weeks someone will contact me with regards to the query . I recieve numerous calls from collection agents harressing me for a vodacom callcentre agents negligence. Frustrated and annoyed i contact Collections on 07/06/2016 12:32 told me to contact customer service . I get to Lloyd after answering 5 annoying unneccessary questions he then says no i cant help you . he transfers me to Mzalama , same process repeated ask so many questions only to be told i cannot assist , he transfered me to Solutions. from solutions they transfer me to subscriber . then they hang up the call . I call back on 082 111 . shanon answers , she transfers me to solutions . Florance answer at 12:54pm , she obviously is enjoying a fat chat so she transfers me to katlegho . he then cannot help he transfers me to phumla at 1:02pm . Then im transfered to Nelisa only to be told i will be called back around 2 weeks time . which was obviosly a **** lie . I waited the 2 week period extended . rather stressed about the matter i could wait no longer , i call back on 19/07/2016 at 12:35pm mzalama answered transfered me to Katlegho at 12:50pm . He gave me a ref no S3-GOF23-3PPAH . the sms says 2 days . today is the 3rd day . Take in mind each of the people i spoke to took minimum of 6-7 minutes asking me totally useless questions before asking me what is the problem , a very big thank you to Nelisa for her work effort , " we will call you back in 2 weeks " thats a great way to get rid of unhappy customers keep it up there will be more unhappy clients . the agents at the customer services are more interested in having a fat conversation with the people around them instead of assisting clients . Does Vodacoms agents have any sort of ethics or customer service qualifications ? they are pathetic . i spent over an hour each day i called trying resolve this matter . I refuse to be listed on I.T.C for one ******** agents fault for not doing their job , All my payments have been up to date and on time , Never has a payment ever been missed or late</p>