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KJ
Keresh J

1 reviews | Active since May 2014

15 Mar 2021, 18:45

Thank you Vodacom for *****ing out of my pockets

Recently I have fallen behind on payments. My account services were suspended and my phones were blocked. Mind you these were both contracts. Both passed upgrade periods. Nevertheless as soon I as I got the money I settled all outstanding debts. My account was squared. They took 2 months to unlock my devices even after settlement. I had to go to vodacom stores more than several times. I told them cancel the secondary service as I'm not using it and I have not been for the past 5 months. They refused to fox the problem so I said terminate the sim and services. To my horror I only found out this past weekend that I am still being billed for something which I have not utilized nor do I have. They quick to upgrade new lines but do not terminate old contracts. I have called your staff centre's over 20 times. I am done trying to get through.

0
Replies (4)
Vodacom
Vodacom's reply16 Mar 2021, 06:59
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
KJ
Keresh J's update19 Mar 2021, 17:21
Reviewer Update
No. Do not say query has been resolved. No one has finalized the process of my query. The matter was not dealt with. Go open your call records and listen to the conversation. I have phoned in multiple times for cancelation. Pull the records don't tell me you lost the calls and there is no record that I called. If that is the case then I will gladly terminate my relationship with your business and take my business else where. As goes for the rest of my devices with vodacom.
KJ
Keresh J's update06 Apr 2021, 10:28
Reviewer Update
6th of April 2021. Still no resolution from vodacom. They s
KJ
Keresh J's update06 Apr 2021, 10:30
Reviewer Update
They did not investigate the matter, they sent an sms and closed my query. I want my account to be credited with what you owe me. Go and investigate!