Thank you Vodacom!

This is an email I wrote to Celeste Steenkamp of the Vodacom Online Sales team: "Hi Celeste

Firstly I hope this email reaches your manager as soon as possible.

I wanted to say thank you for the amazing service you gave me yesterday. I also work in the all centre industry as a facilitator, so I know how it can sometimes be really tough working in a busy department and to still keep professional, calm and happy to help.

I was on hold for a long time before I reached you, and I was just happy to get through to someone but you made the experience worth the wait - regardless of whether or not my application is approved.

You were patient, kind and thoughtful and you certainly knew how to handle this query well.

So thank you again. I appreciate your help in ensuring I complete my application correctly."