CS
Chantal S

1 reviews | Active since Apr 2018

10 Apr 2018, 20:40

Thank you VODACOM!

After my complaint was logged on Hellopeter yesterday, an eCustomer Care agent with the name of Ruben Cornelius got back too. He quickly sorted out my dilemma, escalated my issue to the correct people and was kind enough to give me a 1gig data bundle as a gesture. This morning my issue was resolved. Thank you VODACOM for attending to my issue with a sense of urgency. My trust has been restored in this company. #greatbusiness

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Replies (1)
Vodacom
Vodacom's reply11 Apr 2018, 06:11
Official

Dear Customer,

We are glad to hear of the service that you received.

Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.

Regards

Consumer Website Team