LN
Linda N

1 reviews | Active since Feb 2013

24 Jun 2018, 09:09

Thank you to Monier de Vries at Vodacom

I have to make it clear the 5 star rating is not at all for Vodacom the company, but for one of the Vodacom employees, Monier de Vries. This gentleman assisted me in a professional manner, while all the others who "assisted" me with my problem before him, made all sorts of commitments and have not executed a single one. Not Monier de Vries, he committed to do / send me information and everytime he delivered on time and sometimes even before the time he committed to do so. My issue was being charged for subscriptions that I have not subscribed for. This carried in fir months with lots of empty promises to resolve the matter. Until Monier phoned, set out clearly what willl be done and when it will be done. I like to thank Monier de Vries for his committment to me and also his friendly and professional mannerism - Monier you deserve 10 GOLDEN STARS not only 5 stars. People like you will make me to start believing that customer service still exist in Vodacom. Thank you.

0
Replies (1)
Vodacom
Vodacom's reply25 Jun 2018, 06:17
Official

Dear Customer,

We are glad to hear of the service that you received.

Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.

Regards

Consumer Website Team