DJ
Danell J

1 reviews | Active since Aug 2013

17 Jul 2015, 16:30

Thank you Ragmaan and Duwayne!

My debit order was unpaid resulting in my account/cell no being deleted. I was referred to *** who then referred me to 'any Vodacom store'. So I visited the closest one at Somerset Mall entrance 1. The staff member was not very helpful, refused to accept my payment because they only do sales at that outlet. He then referred me to the Customer Care on the outside of the shopping centre. This was where Raghmaan very politely welcomed me to the store and attentively listened as I explained my problem. He understood and walked with me to Duwayne's desk where the 2 of them assisted me to sort out my problem. Friendly, helpful, quick, competent and customer orientated. Thank you again...from Mrs Danell Jordaan

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Replies (1)
Vodacom
Vodacom's reply18 Jul 2015, 13:57
Official
Hello DanellJ208,

Thank you for the time and effort taken to write this compliment.

We have forwarded tis post to the management team of the store in question for reward and recognition.

Best Regards
Vodacom Social Media Team