Thank you Olivia!!

Please note this rating is for an employee as if I had to rate the company itself with regards to their administration set up it would have probably been a 1 star. After 2 weeks of no interne, 6 routers later (of which 4 is still brand new) we finally have been sorted. I just want to give a shout out to Olivia from the hellopeter.com department in vodacom. She really kept in touch with us after using this platform and speeded up the process but not because we regard ourselves as more special than the next client. We relocated within the same area and work from home so thus the frustration of using this platform. Thank you Olivia may they see your worth in the company and reward you accordingly. Now it is your turn Vodacom. As a client stuff that is general knowledge to you is not general knowledge to the public please bear that in mind. Normally relocating is according to my past experience just a phone call and a booking away not a whole month new procedure. The one hand doesnt seem to know what the other one is doing. Maybe training should involve checking history, past entries and making sure one client at a time is sorted out COMPLETELY by asking questions, the right questions. The amount of employees we spoke to, most of them giving us a different story. Maybe the problem is in the system you are using? Any way the only reason why we didn't just give it all up and signed up with a new service provider, is because we are happy with the internet and have been a loyal customer for a very long time (our mobile service provider). So please make more efffort in training your staff in troubleshooting, resolving an issue completely and marketing team not just look for sales!! And finally please come and collect the over R5000 plus worth of routers at my home.