VD
Violet D

1 reviews | Active since Mar 2017

21 Nov 2020, 13:44

Thank you Kgabo

Today I had to call vodacom more than three times to fix the voucher issue and the agents were not that helpful till I spoke to Kgabo, I didn’t get her last name and also didn’t get to rate her. If you see this Kgabo thank you for how you handled everything, the callbacks when we lost connection, the calmness in your voice and for calling back to check if the issue was resolved. Thank you, keep it up.

0
Replies (1)
Vodacom
Vodacom's reply21 Nov 2020, 13:47
Official
Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team