Thank you Ian

I just want to commend Leon on great customer service. I took my phone in on Thursday afternoon 22 October 2015 for repairs. Their systems were offline and Ian took my phone in with a promise that he will book it in 1st thing on Friday morning. I contacted Ian at Vodacom at 9h00 on Friday morning to make sure as I heard nothing from him. Needless to say Ian was only coming in at 12h00 that day and only then will my phone be booked in. This will delay my repairs by another day. I spoke to Leon and told him of my frustrations and he took ownership and promised to have my phone booked in and also stressed that they strive for good customer experience. He did what he promised and within 10 minutes I received a message as well as a call from Leon confirming that my phone is receiving attention. I was so relieved knowing that I am in good hands with a person who kept his promises. Well done Leon and you are a true asset to Vodacom..