AF
Ashantie F

1 reviews | Active since Jan 2025

12 Feb 2025, 11:27

THANK YOU FOR YOUR HELP. I GOT HELPED WITH MY PROBLEM IMMEDIATELY.

I recently wrote a complaint about the Vodacom services, were I could not get connected to an assistant that is not a virtual helper (TOBi) and I did get responded to and they were super friendly. I had written the complaint on that certain day and called Vodacom on the same day and someone did respond but they said there was nothing much they could about but they would try to contact the person using my old number. I did not get a feedback about it. But the next day I recieved a call from someone who works there and they were so hopeful and I got the help I needed and I would again like to thank the person, they helped me when I did not think the was any hope for me. Thank you🙏.

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Replies (1)
Vodacom
Vodacom's reply12 Feb 2025, 12:15
Official
Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. RegardsVodacom  Consumer Website Team