Thank you for nothing VODACOM

My fibre went down, they dont send statements and havent attempted to debit my account and yesterday went down. On the statement you need to use ur account number to pay via eft... Guess what it didnt work then i had to call just to know i have to add a digit after so how do i smell that. They told me as soon as i send my pop they will open my line... Well Vodacom i would love to cancel because ur standards are terrible and the service is not great.