Thank You Calsey

Calsey Smith of Vodacom 4U in Ballito Junction Mall is an absolute professional and is a true gem to Vodacom.

To give you the background. I had to wait 2 months for my insurance replacement iPhone from the other Vodacom store in the same mall. I was told that an order was placed when it wasn’t, given the wrong excess amount and when I asked for proof of the order I was told was placed, I given the run around. The experience made me want to cancel all of my Vodacom services. I had lost hope and was very frustrated by the ‘Well Theres nothing we can do response’. By chance I spoke with Calsey and I couldn’t believe it when she called me the next day to tell me that my replacement phone was ready for pick up.

The Vodacom Ballito Junction store I lodged my claim with still hasn’t gotten back to me after a month of me having my new phone. They called me once, 2 weeks after Calsey sourced my replacement and I tried to return their call but could never reach them telephonically.

I really wish more of your staff could be like Calsey, that way you would have a higher retention of customers.